Returns and Cancellations

Last updated: 26/10/2026

Changing your mind

If you buy from joethomas.eu, you have the right to cancel your order for any reason, from the moment you place it until 14 days after the day your goods are delivered to you. To cancel, get in touch through the contact form with your order number and a clear statement that you wish to cancel. I’ll confirm by email.

Once you have told me you are cancelling, please send the goods back to me within 14 days.

How to return an item

• Pack the item carefully so it isn’t damaged on the way back. Please use the original packaging if you can.
• When you tell me you are cancelling, I’ll reply with the address to send it to.
• You will need to pay the cost of returning the goods. Please use a tracked service and keep your proof of postage. Until I receive the item, it remains your responsibility.
• Please take reasonable care of the item while you have it, and don’t use it more than you need to in order to check it. I can reduce your refund if its value has dropped because it has been handled more than necessary.

Your refund

I will refund you within 14 days of either receiving the goods back or receiving proof that you have sent them, whichever is sooner. I will refund the price you paid and the standard delivery charge you paid for the original delivery. If you chose a more expensive delivery option, I will refund only the standard cost. Refunds go back to the original payment method.

Items I can’t take back for a change of mind

The right to cancel does not apply to goods that are made to your specification or clearly personalised for you, such as commissioned or made-to-order pieces. This does not affect your rights if the item is faulty or not as described.

Faulty, damaged or not as described

If something arrives damaged, is faulty, or is not as I described it, please get in touch as soon as you can through the contact form with your order number. I’ll reply by email, and you can send photographs then. By law you can reject faulty goods within 30 days of getting them and receive a full refund. After that, you are entitled to a repair or replacement, or a price reduction. I will cover the return postage for faulty goods.

Natural features of wood, such as grain variation, small knots, colour differences, and slight movement over time, are not faults.

Replacements and exchanges

Because many of my pieces are one-offs, I can’t always offer like-for-like exchanges. I can offer a refund, or help you choose something else from the shop.

Buying from me at a market

If you buy from me in person at a market, the 14-day right to cancel for online orders does not apply. Your legal rights if the item is faulty or not as described still do. If you get in touch, I will be happy to help.